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NEWS

AEROFLOT - SU (555). Refund policy

We would like to inform You that Aeroflot PJSC has made changes to the terms and conditions of the refund operation for air tickets issued on forms 555 and neutral forms with carrier code 555.

American Airlines . 737 Max 8 (7M8) Schedule Change Extension Update 2 – Travel Notice Exception Policy – UPDATE

Please refer to the updated information from American Airlines regarding the extension of schedule changes related to the 737 MAX 8 aircraft. American Airlines ' special conditions also apply to airline tickets issued on the forms of our joint Business partners (BA/AY/IB). The terms apply to domestic and codeshare flights.

Alitalia - AZ (055). ADM & Booking policy

We remind You that for booking and ticketing in closed booking classes, the agent receives ADM. In case of such violation on the part of the agent, the booking (PNR) within 72 (or more) hours in the SSR - element will leave a remark about the violation with a warning about the possible receipt of ADM:

Hong Kong Airlines refund policy. Update from 01Apr2019

Hong Kong Airlines refund policy (replaces RM-150405-PT R1) Starting from 01Apr2019, Hong Kong Airlines refund policy has been updated to reflect certain conditions and circumstances.

Jet Airways - 9W (589). Cancellation of flights from BOM & DEl

Since April 11, 2019, Jet Airways has suspended flights to Colombo (CMB) and Singapore (SIN) from its hubs in Mumbai (BOM) and Delhi (DEL), and air traffic between Paris (CDG) and Chennai (MAA) has been suspended until further orders due to the temporary absence of aircraft.

Lufthansa Group: EMD on a connecting flight when booking tickets for children travelling unaccompanied

Now the booking process for children travelling as an unaccompanied minor (UMNR), Austrian Airlines, Lufthansa and SWISS will become more flexible. The enhanced use of EMD on connecting flights provides the following: it no longer matters which of the three airlines operates the flight, which flight number (OS/LH/LX) is booked, or which document (OS/257, LH/220, LX/724) is issued with the ticket or EMD.

Lufthansa Group: LH, OS, LX. NEW Rules of transportation of animals from April 15, 2019

From April 15, 2019 (based on the date of ticket issuance), the Lufthansa Group airlines will enter into force the agreed rules for the carriage of Pets in the cabin (PETC). With the specified date the carriage of small dogs and cats must also be met in a soft bag for the transport of animals on flights of Austrian Airlines and Lufthansa.

Air Canada. ADM - DEBIT MEMO POLICY for TRAVEL AGENTS

With routine sales and refund audits, the 6-month time limit applies only to normal errors. If Air Canada suspects abuse or fraud, an in-depth audit of this agency would follow and not be subject to any time limit. Credit card charge-backs may be debited beyond the time limit if the card processor invokes longer timeframes, allowing the cardholder extended time frame to dispute/reject the credit transaction.

Jet Airways. Involuntary refunds

Air Canada. Branded Fare Families

For Your convenience, in this letter we have collected information about Branded Fare Families airlines Air Canada. Three types of fare (brand name) depending on the route and direction: