News → Air Canada. ADM - DEBIT MEMO POLICY for TRAVEL AGENTS

10 Апрель 2019 Air Canada - AC (014), ADM policy

Source	Reasons	Time Limit
Sales Audit	Fare, tax, RBD, cash rewards violations	6 months from date of sale
Refund and Exchange Audit	Fare, tax, cash rewards, compensation, change fee violations	6 months from date of refund or exchange
Refund Processing	Cash rewards; commission recalls	6 months from date of refund
Sales Accounting	Unreported sales and duplicate usage, tax issues overdrawn MPDs, PTAs, credit card charge-backs	9 months from final travel date

With routine sales and refund audits, the 6-month time limit applies only to normal errors. If Air Canada suspects abuse or fraud, an in-depth audit of this agency would follow and not be subject to any time limit.

Credit card charge-backs may be debited beyond the time limit if the card processor invokes longer timeframes, allowing the cardholder extended time frame to dispute/reject the credit transaction.

Under collection of taxes and missing information on tax exempt tickets will be treated as an exception. Air Canada is subject to audit assessment by tax authorities, for a period of 7 years.

A ticketing/refund error fee may apply for failure to ticket/refund according to the Air Canada policy

IMPORTANT!

Air Canada policy forbids the booking of joint segments (married segments) for selected O&D (origin & destination) separately by segments, and not by a single request.

THE AIRLINE MONITORS SUCH BOOKINGS AND PROHIBITS::

use of hidden cities that do not match the original O&D (origin & destination);
violation of the sequence of joint segments, i.e. segment-by-segment booking of the route, where you can take a through fare.

PENALTY:

a minimum of $500 and prior to issuing an ADM for the amount of lost airline revenue, in addition to the penalty for an improperly issued ticket.

More information Can be found here:

https://www.aircanada.com/ca/en/ado/drs/agents.html