For travel agencies: +7 495 980-7323
For corporate clients: +7 495 721-1122
E-mail: international@avia-centr.ru
This booking policy enables TAP to manage the flight inventories in an optimal manner, allowing us to offer better prices, improving at the same time the passenger service while avoiding booking mistakes. TAP, will enforce this following set of rules, which comply with IATA regulations partly provided at the end of this document. TAP will audit all of these transactions to identify the non-compliant, and after confirmation of noncompliance reserves the right to issue an ADM (Agency Debit Memo) or invoice.
When making a refund in BSP LINK SERVICE FEE will be CHARGED: EUR 15 if the refund is made within 24 hours of ticket issuance. Refunds are made on EMD-S Deposit for Further Transportation. EMD-S applies to all passengers, including infants; // EUR 30 if the refund is made later than 24 hours after the ticket has been issued. The refund is made according to the original form of payment;
We inform you about the change charge for the procedure of correcting the passenger's name from December 01, 2018 – 30 EUR. This procedure is only permitted for bookings made on TAP Air Portugal (TP), Portugal (NI), White Airways (WI) own flights. The amount of the fee must be specified as a DU tax in the field of airport charges (tax box) mask of the new ticket. Additionally, the message " Reissue due сorr name " should be entered in the tickets box "Endorsements". The following fixes are possible:
Rules for REFUNDS and changes of tickets in the fare group PLUS of TAP Air Portugal