News → Tap Portugal - TP (047). Responsible Booking Policies (Update 2018)

24 Декабрь 2018    Tap Portugal - TP (047), Booking policy, Ticketing policy    

Dear colleagues and partners,

Please note that the updated list of booking rules of TAP Air Portugal is publicly available via the link on the website of the airline, the address of which is not changed.

https://wws.flytap.com/agents_procedures/

The rules can be supplemented and adjusted, so we recommend that you specify the necessary information to avoid receiving ADM.

The purpose of this document is to inform our agency partners about existing rules and recommended behaviour regarding booking procedures and air segment management. We count on the cooperation of our business partners in adhering to these policies which serve for everybody’s benefit, both TAP, agents and passengers.

This booking policy enables TAP to manage the flight inventories in an optimal manner, allowing us to offer better prices, improving at the same time the passenger service while avoiding booking mistakes. TAP, will enforce this following set of rules, which comply with IATA regulations partly provided at the end of this document. TAP will audit all of these transactions to identify the non-compliant, and after confirmation of noncompliance reserves the right to issue an ADM (Agency Debit Memo) or invoice.

TAP has the highest consideration for its commercial partners, values their continuous help and contribute, and believes that this following set of policies will benefit both agencies and passengers. TAP will take in consideration all suggestions in order to improve this document and procedures, aiming for a better service.

MORE DETAILED - SEE ATTACHMENT FILE