Finnair - AY (105). Политика вынужденных изменений билетов в связи c забастовкой

Event

Ground handlings staff’s walkout at Helsinki Airport

Route/market/destination/airports impacted

All Finnair destinations

Travel dates impacted

19-20SEP23

Applies to tickets issued by

19SEP23

New travel dates

+-14 days from original travel date

Changes to origin/destination/stopover

Not allowed

Airlines allowed

All partners with interline agreement allowed, also avoided partners

Booking class to be used

Same or lowest available booking class within same cabin

Number of allowed changes

One change free of charge, further changes according to normal ticket rules 

Mandatory waiver text in OSI element

OS AY CHANGE DUE TO HEL AP GROUND HANDLING STAFF WALKOUT

Mandatory indicator in front of fare calculation on the reissued ticket

‘I’-indicator

Mandatory text in the endorsement

INVOL REROUTE to be used when involuntary reissue is due to unexpected reason 2 days or less before departure (together with ‘I’-indicator in the fare calculation)

Refunds 

Full or partial refund allowed; cancel the booking/remaining segments and refund the ticket directly in your own GDS (if that is not possible, process refund via BSP/ARC) 

Bookings with connecting flights not in sync with new schedule

We have tried to keep all the connections which are on the same ticket but there might be cases where it is not possible to offer a smooth connection with the changed schedule; postpone the travel to a later flight/date in original booking class or cancel the booking for a full refund, rerouting to other airline is not allowed

Ancillaries

The above-mentioned change policy applies also to ancillaries, for the one free change follow the ancillary instructions on Easy.

Refund allowed only in case a similar ancillary service is not available on the new flight. Process EMD refunds via BSPlink refund application (ARC users: apply for refund via Refund Web-form, mention “ARC Agent” in the additional information box) 

Groups

• If tickets have been issued, Finnair will re-route to alternative services
• If tickets have not yet been issued, Finnair will rebook on alternative Finnair operated flights. In case an alternative option is not available and therefore offered, please contact Finnair Group Sales Support for further information

Important information

• Full instructions for involuntary changes are available here.
• “Finnair (AY) only” also includes those flights which are operated by NoRRA or by Iberia for Finnair/Widerøe for Finnair
• These same rules apply also to individual bookings with TO fares.
• Adhering to this policy is the user’s responsibility. Finnair reserves the right to change or withdraw these guidelines at any time.
• For bookings made with NDC technology; follow same guidelines but contact our Agent Help Desk by clicking on the chat icon at the bottom right corner of the page (select NDC Support) for the change or cancellation.