Etihad Airways - EY. Standard schedule change policy

Introduction: This section is intended to address the role of Reservation and Ticketing agents in the eventuality of a flight schedule change occurring more than 72 hours (A planned schedule change) before the flight departure. Special procedures may apply for certain changes, which will be communicated accordingly. A “schedule change” occurs when the airline changes the scheduled departure time / date / flight number or cancels a particular flight between the date of issue (or booking) and the actual travel date. A schedule change may occur due to reasons listed below:

• Time change
• Equipment change (resulting in premium guests being downgraded)
• Route discontinuation
• Bookings which have broken or missed connectionsas a result of these schedule changes

Example | Change of flight times, change of flight numbers, change in frequency, discontinuation
of service in a market, equipment changes. Failing to take action when schedule changes occur
may result in:

• Guests missing their connections
• Guests unable to check in online
• Disappointment / dissatisfaction