Air Italy - IG (191). The NEW PROCEDURE in case involuntary changes /refunds
Air Italy (IG). The NEW PROCEDURE in case involuntary changes /refunds of the airline
IG informs that starting from October 18, in case of flight cancellations, all travel agencies can make:
If the original flight has been cancelled, the agent may rebook an alternative IG flight in the first available booking class through its GDS system. Class of service is not changed. Ticket reissuance can be made directly by the agent as a "forced change of route".
The agent shall be made in the endorsement box: the route with the flight number cancelled.
Example
INVOL IG602/10OCT
This procedure is valid only in case of forced correspondence of tickets for air Italy flights.
The same procedure will be applied for a full refund: no need to request a refund via BSP link. The agent can do this through its GDS system (with the addition of a remark indicating the reason for the refund,
Example: