Lufthansa Group: Booking & Ticketing Policy
Booking & Ticketing Policy of Lufthansa Group Carriers for our Business Partners:
- Austrian Airlines AG
- Lufthansa German Airlines
- Brussels Airlines
- SWISS International Air Lines
The purpose of this document is to inform our Agency Partners about existing Austrian/Lufthansa/Brussels Airlines/SWISS (in the following referred to as LHG Carriers) booking rules and main policies, for individual sales only.
The LHG Carriers ticketing policies are related to the sales, issuance of LHG Carriers fares and documents, exchange/reissue, refund and other related topics. For group bookings and ticketing other policies and restrictions may apply.
The revised LHG Booking & Ticketing Policy for our Business Partners effective 15MAY17 is replaced by this LHG policy. In addition, the Brussels Airlines Booking and Ticketing Policies – Guidelines for Travel Agents and Travel Consultants, effective December 2015 is replaced by this LHG policy....
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