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24.02.2022    изменение расписания

Virgin Atlantic: Summer 2022 Operational Update – 24 Feb 2022

We want to let you know that, as customer demand returns, we’re making some adjustments to flying schedules to optimise our network, including some aircraft type changes.

We apologise for any inconvenience caused by the schedule changes. For any customers whose flights are cancelled, the majority will be automatically booked on to an alternative Virgin Atlantic service on the same day. If there is no alternative service, these sectors will appear as UN.

If we have to re-time flights, wherever possible this time change will be kept to a minimum, but we recognise that these changes may not suit everyone. Our flexible booking policy allows customers to further amend their flights, should they wish, with no change fees, all the way until 31 December 2023. If the new departure time is over three hours’ difference to the original departure time, then customers can also request a refund.

We have taken the difficult decision to extend the temporary suspension of all passenger services between London Heathrow and Hong Kong until 21 March 2022, as we work with authorities to overcome current operational challenges on this route.

Bookings affected by these changes will be updated in your GDS on Saturday 26 February 2022.

In other news, we are pleased to announce we are reinstating our full portfolio of US destinations for the first time since the beginning of the pandemic.

Flights to Seattle and Washington DC will take off next week, with services to New York, San Francisco and Atlanta also increasing. In April, a third daily service to Los Angeles will commence, serving the Californian city more than any other airline.  We will operate Orlando flights from four UK gateways of Heathrow, Manchester, Edinburgh and Belfast, again resulting in more flights from the UK than any other carrier. 

Seattle flights will depart five times weekly from London Heathrow on the 2 March, operating our 787-9 aircraft.  

From 5 March, London Heathrow to Washington DC services will operate five times a week on an Airbus A330. And last month, we announced our first new US route since 2015, to Austin, Texas which will operate four times weekly from 25 May. 

During Summer 22, we plan to operate the following schedule, subject to late changes

*Aircraft types are dominant on the route through majority of the summer season

Please check here regularly for updates to travel restrictions and here for specific flight status.  

We will continue to keep you up to date with all the latest updates to schedule and travel restrictions, You can stay connected with Virgin Atlantic Partner Hub and sign up to be the first to hear from us.

Please ensure the latest traveller contact information is available within the booking, so the latest instructions reach the traveller via SMS and email. 

Reminder for Customers Travelling from India to the UK
If a customer travelling from India to the UK declares a fully vaccinated status on their Passenger Locator Form to enter the UK, the passenger will need to present an approved paper or digital International Vaccine Certificate. This must include the customers date of birth (day, month, year) and not their age in years. Passengers can make changes to their details on the vaccine certificate on the CoWIN website.

Flexibility Policy
Our flexible booking policy gives customers the freedom to book with confidence, knowing they can make changes if they need to.

Our partner Delta Air Lines are also offering flexibility. Please visit Delta’s Waivers & Flexibility pages on Delta Professional for more information.

Sales Support Call Volumes
The latest Government Covid-19 update has had a significant impact on our call volumes, so we just wanted to advise there are longer than usual wait times to get through on our Sales Support phone lines.

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday. As always we are 100% committed to supporting you and your customers, so please bear with us at this busy time.

Our Customer Centre are busy helping customers who have booked directly with Virgin Atlantic, and this means they are unable to respond to queries from our agency partners or our mutual customers.