Virgin Atlantic: COVID-19 Operational Update – 03 Feb 2022

It remains a dynamic time for international travel and we’re continually reviewing our flying schedules.

After careful review of our London Heathrow – Hong Kong schedule, we have taken the difficult decision to extend the temporary suspension of all passenger services until 28 February 2022, as we work with authorities to overcome current operational challenges on this route. We hope to reinstate this service as soon as practicable, providing vital connectivity between the UK and Hong Kong for customers and global supply chains. We’re sorry for the inconvenience caused to our customers.

Everything you need to know to assist our customers with date changes and refunds, including our flexibility policy can be found  here.

We are making some frequency updates on selected routes and to ensure impacted passengers can continue with their travel plans, they will be reprotected to the most suitable alternative departure. Where a flight is cancelled, due limited operations to these destinations, there will be no reprotection option available, these sectors will appear as UN.

Bookings affected by these changes will be updated in your GDS on Saturday 5 February 2022.

Please check here regularly for updates to travel restrictions and here for specific flight status.

We will continue to keep you up to date with all the latest updates to schedule and travel restrictions, You can stay connected with Virgin Atlantic Partner Hub and sign up to be the first to hear from us.

Please ensure the latest traveller contact information is available within the booking, so the latest instructions reach the traveller via SMS and email.

Unaccompanied Minors Reminder
Due to the ongoing situation with COVID-19, we have suspended the carriage of unaccompanied minors, aged 5 to 11 years old. This decision has been made with the health and safety of our people and customers at the front of our minds.

We will continue to review the situation and keep you up to date with any changes. Our flexibile booking policy may be used for any unaccompanied minors that you may have booked for travel.

Flexibility Policy
Our flexible booking policy gives customers the freedom to book with confidence, knowing they can make changes if they need to. For flights booked for departures up to 31 December 2022, they can change travel dates up to 31 December 2023.

Our partner Delta Air Lines is also offering expanded flexibility and extended ticket validity through December 31, 2023. Visit Delta’s Waivers & Flexibility pages on Delta Professional for more information.

Sales Support Call Volumes
The latest Government Covid-19 update has had a significant impact on our call volumes, so we just wanted to advise there are longer than usual wait times to get through on our Sales Support phone lines.

Where possible we would kindly request that you contact us using our Get in touch form and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday. As always we are 100% committed to supporting you and your customers, so please bear with us at this busy time.

Our Customer Centre are busy helping customers who have booked directly with Virgin Atlantic, and this means they are unable to respond to queries from our agency partners or our mutual customers.