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16.12.2021    инструкции

Virgin Atlantic: COVID-19 Red List Update - 16 Dec

On 14 December 2021, the UK Government announced  that from 04:00 GMT on Wednesday 15 December, all countries currently on the UK’s ‘Red list’ will be removed and placed onto the ‘Rest of World List’. The ‘Red list’ will still exist as a precautionary measure, but no countries will appear on it.

Virgin Atlantic destinations that will be removed from the ‘Red list’ and will move to the ‘Rest of the World’ list are South Africa and Nigeria. Customers arriving in the UK from either of these countries after 04:00 GMT on Wednesday 15 December will no longer be required to complete the 10-day managed hotel quarantine, and instead must comply with the requirements for entering from a ‘Rest of World’ country.

We are also excited that our flights to Johannesburg will return to a daily service from 01 January 2022. These are available to book in your GDS from Sunday 19 December and show the new and improved flight times:

For details of the steps you need to take when arriving in England from a country on the ‘Rest of the World’ list, please visit GOV.UK  here. The rules will differ depending on your vaccination status. 

It’s important you continue to check and comply with entry requirements before you travel as some countries might be on the ‘Rest of the World’ list but still maintain their own entry protocols.

The latest UK Foreign, Commonwealth and Development Office (FCDO) foreign travel advice can also be  found here. 

In more news, our flights to/from Tel Aviv from 17-22 December 2021 have been suspended due to Israel putting the UK on their Red list. 

 Our flexible booking policy gives customers the freedom to book with confidence, knowing they can make changes if they need to. For flights booked on or after 3 March 2021, for departures up to 30 April 2022, they can change travel dates up to 30 April 2023.

Please check here  regularly for updates and here for specific flight status.  

Please ensure the latest traveller contact information is available within the booking so the latest instructions reach the traveller via SMS and email. 

Sales Support Call Volumes
The latest Government Covid-19 update has had a significant impact on our call volumes so we just wanted to advise there are longer than usual wait times to get through on our Sales Support phone lines.

Where possible we would kindly request that you contact us by email at sales.support@fly.virgin.com and the team will continue to work hard to respond to your queries within 72 hours between Monday and Friday. As always we are 100% committed to supporting you and your customers, so please bear with us at this busy time.

Our Customer Centre are busy helping customers who have booked directly with Virgin Atlantic, and this means they are unable to respond to queries from our agency partners or our mutual customers.