We offer significant flexibility through our rebooking policy, having extended its rebooking horizon all the way until 30 April 2023, for all booking periods. This email alerts you to updates to our last policy issued on 3 March 2021. What’s new?
- Updated policy on flight cancellations and for when changing origin and destination
- Updated policy on route suspension and flights significant schedule changes
- Updated policy on Open Tickets/Travel Vouchers
- Updated clarity on flexible booking policy for bookings on/before 11 Jun 20
- Updated clarity on ‘change fees’ – travel date and flight changes only
- Updated No-Show policy
We continue to monitor the Covid-19 situation very carefully, including the latest guidance from the World Health Organization (WHO) and the Foreign Commonwealth & Development Office (FCDO), as well as any new entry or quarantine restrictions implemented by the countries we fly to. Policies are in place for:
- Bookings ticketed until 11 June 2020
- Bookings ticketed from 12 June 2020 to 4 December 2020
- Bookings ticketed from 5 December 2020 to 5 February 2021
- Bookings ticketed from 6 February 2021 to 2 March 2021
- Bookings ticketed from 3 March 2021
For full details of our policy click here
|