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Manchester to Mumbai and Delhi launch cancelled
We are continuously reviewing our flying programme and in response to the ongoing impact of Covid-19 we have made the difficult decision to withdraw our Manchester to Delhi and Mumbai services which were due to launch in January.
We remain committed to our Manchester home and have recently resumed operations to Barbados, with further routes to the Caribbean and US commencing in the coming weeks.
Bookings affected by this change will be updated and can be viewed in the GDS on Sunday 13th December. Advice on how to action these bookings can be found here
Covid - 19 Flexibility for our Customers
As always, the safety and wellbeing of our customers and people is always our top priority and we understand that customers may be uncertain about their upcoming travel plans. We want to continue to offer as much flexibility as possible to your customers who may wish to change, and we would encourage you to rebook your customers where possible 21 days prior to their original travel date.
Our most up to date policy is available here
Refunds
Our refunds FAQ that you may find helpful can be found via the Learn more link below.
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Keeping up to date
We want to ensure our mutual customers are well informed about their future travel with us, especially due to the fast paced nature of the challenges we face, there may be last minute changes to their travel, health requirement and or services onboard and we ask that all customer contact details are up to date with in the booking in line with IATA Resolution 830d.
A reminder of the bulletin issued in 2019 can be found via the Learn more link.
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India Travel Policy
We want to make sure that our mutual customers are aware of the requirements for entry into India before they travel. They must complete some mandatory forms before they depart from London Heathrow, and no later than 9 hours before departure or the Indian authorities will not permit them to travel.
More information can be found here.
To avoid possible delay’s or denied boarding it’s important your customers check
the latest travel restrictions in place for their destination before you they travel to the airport, to ensure they have all they need to travel; including eligibility for entry and screening, and any health declarations they may be need to complete, the most up to date travel advice is on our website COVID-19 – Travel Restrictions here.
Ticketing Authority over the Christmas period
We want to let you know that we will not be accepting any new ticketing authority requests over the festive period from 21st December 2020 until 3rd January 2021. Our form to request ticketing authority can be found via the Learn more link below.
Awards
We cleaned up at the 2020 Kayak Travel Awards and despite the global pandemic, we’re super proud to announce that Virgin Atlantic has been named as the Best Airline in Europe, as recognised by our loyal customers who rated us #1. The awards didn’t stop there, as we also landed the top spot in four out of the eight categories within the 2020 KAYAK Travel Awards, including Europe’s Best Airline Crew, Airline Entertainment, Airline Boarding and Baggage Service. These customer-rated awards are based on over 20,000 reviews spread across airlines in Europe.
We have received a 5* Global Airline Rating in the 2021 APEX Official Airline Ratings for the 4th year running! This makes us the only British airline to have achieved this amazing milestone.
We’re also delighted to announce that Virgin Atlantic has been named Best Premium Economy Class in the 2020 Business Traveller Awards. From the extra space to priority boarding, there’s many reasons our valued customers choose to treat themselves to Premium
We are so proud and thank you for your ongoing support.
Useful links
UK Government Travel Advice – COVID-19 click here
Virgin Atlantic Fly Safe, Fly Well – Click here
Virgin Atlantic Travel Restrictions – Click here
Fly safe, fly well
