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14.09.2020    инструкции

Virgin Atlantic bulletin - Flexibility for Customers - Policy Update

COVID - 19 

Flexibility for Customers - Policy Update

This bulletin replaces all previous Covid-19 policies. We are issuing this guidance for passengers who have flights impacted by the Covid-19 situation.

General Guidance for Covid-19 Policies:

  • To qualify for waivers in fees/fare difference, passengers/booking agents should inform VAA of their wish to change their booking at least 21 days prior to their original travel date
  • Where fare difference is charged, it should be calculated including all taxes/charges (Total Selling Price)
  • Where the new Total Selling Price is lower than the original price, this is refundable to the passenger
  • Where the passenger wishes to upgrade cabin, fare difference should be charged.
  • Cancellations, refunds and downgrades are subject to original fare rules unless refund is permitted by policy

For passengers with flights which are still scheduled to operate
Applicable to passengers who do not have significant schedule changes
(flight cancelled, new mis-connects, departure time change > 3 hours)

For passengers with flights impacted by significant schedule change
Applicable to passengers who have significant schedule changes
(flight cancelled, new mis-connects, departure time change > 3 hours) 

To view the full details of this Bulletin online, click here.

For further information, please visit VSFH and the Travel News section of the Virgin Atlantic website.