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20.04.2020    инструкции

VIRGIN ATLANTIC: VSbulletin - COVID-19 Flexibility for customers Update 20 April.

For full bulletin: Flexibility Bulletin
For Schedule Change Policy: Schedule Change Policy

Applies to VS and VS* tickets issued on/before 19 March 2020 

To assist VS/VS* passengers impacted by the global health concerns of the Coronavirus. It is intended for customers who need to change travel dates and not time of departure on the same travel date.
Future Travel Rebooking Options:

  1. This policy entitles passengers to one change with the change fee waived only
  2. This policy applies regardless of the flexibility of the ticket – for example where a booking is made in Light, this policy will grant one change with the change fee waived, even if typically, the booking would be non-changeable
  3. When rebooked travel occurs on/before 30 November 2020, no fare difference or change fee should be charged provided the same origin and destination are kept (though re-routing via a different hub on a VS/VS* flight is possible). Any change in booked cabin will require fare difference to be paid. Where a flight is cancelled, usual schedule change policies will apply.
  4. When rebooked travel occurs between 01 December 2020 – 31 May 2022 the change fee will be waived if ticket is reissued on or before 31 May 2022, though fare difference will apply on the new itinerary, regardless of booking class. If the new quoted fare is lower than the current ticketed fare no refund will be applied
  5. This policy does not cover refunds; passengers should refer to schedule change policy for IROP situations

 
 
Re-route:

  1. Passengers travelling on a direct VS/VS* service may re-route to the same destination via a VS/VS* connection, subject to seats being available in the same cabin, and departure dates being within the permitted rebooking period
  2. Passengers travelling via a VS/VS* connection may rebook onto a direct VS/VS* service to that same destination, subject to availability in the same cabin within the permitted rebooking period
  3. Passengers wishing to travel to/from an alternative destination on a VS/VS* service will be subject to a fare difference, but should not be charged any change fee provided new travel dates are within the permitted travel period
  4. Rebook travel in the same booking class, or;
  5. If original booking class isn’t available, re-book in the lowest available class in the same cabin. No change fee will be charged but will be subject to any fare difference for changes outside of fare rules regardless of booking class.  
  6. Tickets must be re-issued on / before revised travel date