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25.02.2022    инструкции, возврат, обмен

Ukraine International Airlines: Ukraine goodwill policies

At the moment there is information only for actually canceled flights 24FEB22

UIA is temporarily suspending passenger traffic
Ukraine International Airlines announces the suspension of scheduled and charter flights to / from Ukraine due to the closure of Ukrainian airspace for civilian airspace users until 23:59 on February 24, 2022 Kyiv time.
UIA maintains and will maintain liaison with the Ministry of Foreign Affairs of Ukraine and the Ministry of Infrastructure of Ukraine. All UIA passengers and citizens of Ukraine who have found themselves abroad and must return to Ukraine must register on the state website of the State Registration of Ukrainian Citizens https://friend.mfa.gov.ua/#/ . Registered citizens will be provided with information about flights to these points and to points of arrival in Ukraine.
All current information on the further status of flights will be posted on the official UIA website. Passengers of canceled flights will be informed by e-mail or phone, which are specified in the reservation. Passengers, please, check the availability of relevant contact information at Ukraine International Airlines - e-mail, individual mobile phone number.
The following information on the flight plan will be provided on February 24, 2022 at 22:00 Kyiv time.
The UIA team takes all possible measures to ensure the safety of our passengers.

For tickets on actually cancelled flights the following actions can be taken:
- Transportation by alternative route and modes of transport (if possible)
Date change for travel on PS flights without penalty and fare difference in the original RBD within ticket validity. If the original RBD is not available please contact Avia@AVIA-CENTR.RU to book  U-Class.
While ticket reissue it is important to save all the information/calculation as in the original/previous ticket and add following information into Endorsement field  - DUE TO NOTAM CLOSING AIRSPACE OF UKRAINE.
Please note that reissue of tickets for the travel during the period of high demand (see table below), in case the original RBD is not available, is possible without penalty but difference between fares should be paid.

- Reissue ticket for further transportation on UIA flights through EMD DEPO (Travelport, Galileo)/CDET (Amadeus) on original passenger name.
EMD DEPO/CDET which are issued from 01 NOV 2021 till 26 MAR 2022 in exchange for tickets of cancelled flights are valid for reissue to new tickets and ancillary services within 2 years from the date of issue of EMD. New ticket should be issued on the flight date which doesn`t exceed 361 days from the date of booking (outbound - inbound).
Full refund of unused EMD CDET/EMD DEPO is possible in 2 years from the date of issue of EMD + 10 days.
- Refund ticket to Promo code on UIA web site https://book.flyuia.com/EN/default/refund/login?_ga=2.228727064.523163669.1596452216-682399874.1563798305
Refund of the ticket (full or partial). Waiver code - DUE TO NOTAM CLOSING AIRSPACE OF UKRAINE.

The UIA team takes all possible measures to ensure the comfort and safety of our passengers.