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09.04.2020    инструкции, возврат

SAS: Postpone rebooking of cancelled flights – Individual travel – Travel Agent procedure

We understand that the current situation makes it difficult to set a date for travel, we updated procedure for possibility to postpone rebooking and it is available on www.sassalesinfo.com. 

Example of communication which can be used in dialogue with the end customer
“If you would like the alternative to have a full refund, we as agent will refund your full ticket value as soon as possible
However in these extraordinary circumstances, the refund process will take longer time than normal and it is difficult to say how long time it would take to have the refund fully processed.

Instead, we can offer you the following simple solution with SAS:
Avoid waiting for a refund, and instead keep the ticket value as a saved amount to spend on SAS to any destination within 12 months from original ticket issuance (if fully unused).
If you have not used the ticket amount during this period, you are entitled to a full refund after 12 months (from ticket issuance).”