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11.05.2022    инструкции

Royal Jordanian Airline: Booking Policy/ Contact Information

We would like to remind you of the importance and the necessity of adding a valid contact information (Email/Mobile/Phone) of the passengers according to IATA resolution (830D) at all points of journey under SSR element, (please find the attached reference). If the passenger declined to provide his/her contact details, it is mandatory to add SSR CTCR to reduce any legal liability. 

Kindly note that according to RJ Booking Policy, If passenger’s information was entered incorrectly by the agent or if the agent did not enter the passenger’s information, then the agent shall bear the whole responsibility and RJ has the right to debit that agent for a processing fee (per claim) as mentioned herein, in addition to any losses that RJ has suffered, such as: no-show fees, changing reservation fees, difference in fare, rerouted tickets, and the compensation cost to the passenger and any related costs and expenses paid by the airline in this respect in addition to any administrative fees. 

200 USD Per Claim Plus ADM with full amount compensated to the passenger