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This is an update on involuntary refund of partially used tickets.
When calculating involuntary refund for partially used tickets based on half round trip basis, you DO NOT calculate the half round trip from the fare of the ticket, as it could be a result of combination of multiple fares.
Please calculate the refund value through the fare calculation box/NUC values , where the used fare is not to be refunded and the remaining amount for the unused sector only to be refunded
Kindly check below example:-
In below ticket, kindly check the fare calculation,
The used fare, highlighted in yellow, 397.03NUC not to be refunded.
The unused fare, highlighted in green, 439.35NUC is the amount to be refunded plus the unused taxes