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Dear Partners,
Please follow below RJ rules to avoid ADM issue:
1.
ANY INVOLUNTARY REFUND SHOULD BE APPROVED BY AIRCOMPANY AND REFUNDED IN GDS ONLY WITH APPROVED TOUR CODE OTHERWISE THE AIRCOMPANY HAS THE RIGHT TO CONSIDER IT AS WRONG VOLUNTARY REFUND AND ISSUE ADM
2.
please Make sure your clients visit www.rj.com to review Travel updates and Entry regulations prior travel and inform clients it is their responsibility to know and to have all demanded docs, visas and tests before departure
3.please add in SSR format contact numbers and emails of passengers
4.PENALTIES
Our Booking Systems are programmed to provide the best availability for its flights through different GDSs. As all booking activities for RJ flights take effect on these systems via RJ’s inventory. Booking activities are monitored by an auditing program. This is to ensure the integrity of Royal Jordanian’s inventory for the benefit of passengers, travel agents and Royal Jordanian itself.
Abiding by this Booking Policy and the consequences of violation apply for every entity accessing Royal Jordanian Inventory and Reservation System. These entities include IATA and Non-IATA and ARC and Non -ARC agents accredited travel agents using any of the GDSs.
This document explains the rules that Royal Jordanian applies to ensure proper booking activities. Violations of these rules may lead to Agent Debit Memos (ADM) or invoices, or ultimately disconnection from accessing Royal Jordanian Inventory and Reservation System.
Thank you in advance for your support and cooperation.
For any questions regarding the Booking Policy; Kindly contact your local RJ Sales Team
* RJ Booking Policy: https://www.rj.com/en/info-and-tips/be-informed/agent-debit-memo-policy
GUIDELINES |
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1- Churning: Means excessive book and cancel segments for the same passenger on the same flight, date, RBD, and route. Usually used to:
The above practices are strictly prohibited. However, segment(s) booked or cancelled either by agency/airline max (6) under one PNR or across different PNRs shall be subject to churning charges regardless if the ticket was issued or not. *churning segment count will be considered starting the 1st transaction. |
4 Per Segment Per Passenger |
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2- Fictitious & Speculative / Training & Test Bookings / Uncommitted Bookings: It is prohibited to make:
RJ shall have the right to ask for any proof from the agent to investigate a suspected abuse case. |
Flight Range |
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Within |
More than 72 Hours |
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Business |
300 |
20 |
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Economy |
50 |
20 |
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3- Manipulation of Ticket Time limit It is prohibited to add unwanted segments to the booking to gain a longer ticket time limit |
150 per passenger |
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4- Inactive Segments Royal Jordanian sends a notification directly to the original booking agent’s GDS queue whenever a reservation is affected by: a schedule change, ticket time limit action, flight cancellation or any other circumstances. Consequently, changes to itinerary segment status resulting inactive segments that require action at least 25 hours prior to the departure date. Travel agency is required to:
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10 Per Segment Per Passenger |
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5- Passive Segments A passive segment only accepted for ticketing purposes only. It shall be:
All canceled, rejected, wait listed or un-ticketed passive bookings; shall be cleared from RJ inventory system 25 hours prior to flight departure date. The agent will be responsible for any inconvenience the passenger may face at the airport due to holding a confirmed ticket which was issued using passive booking mismatching the original booking. For any abuse in passive booking ADM will be calculated same as point 6 |
10 Per Segment Per Passenger |
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6- O&D manipulation and breaking married segments
1. Breaking the married segments. |
Per passenger |
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Business |
500 |
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Economy |
200 |
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7- Void / Refunded / Fake Tickets |
50 Per segment |
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8- Wait Listing |
20 Per segment |
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9- EMD (Electronic Miscellaneous Document) issuance |
3 |
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10- GDS Cancellation Fees |
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11- Valid Contact Information |
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12- Un-Authorized Transactions: |
50 |
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13- Duplicate bookings / Segments Creating duplicate PNRs with the same or similar travel itinerary for the same passenger more than once by the same travel agency is strictly prohibited. Booking will still be considered duplicate even if it has different flights, classes or dates; if it is impossible for the same passenger to travel on both bookings / segments at the same time. |
100 per passenger for |
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14- Ancillary services Under collection of announced ancillary service fees will be considered a violation to this policy as each ancillary service has its own fare rules. Whereas, agent needs to make sure that the amount paid matches with the announced fees |
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50 per service /passenger. Plus, the difference between collected charge and the applicable charge |
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15- Fare dilution Agent should make sure that all booked segments are genuine and not booked to get lower fare, for such booking agent will receive ADM. |
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The difference between the issued fare and the original fare |
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16- Name change Name change is not accepted in RJ. Therefore, it is agent responsibly to add passenger’s name matching the spelling in the passport. |
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17- Minimum connecting time Minimum connecting time was set by the airline and should be respected by the agent. Therefore; in case of minimum connecting time abuse; Agent shall be responsible for any misconnection cost and expenses. |
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ADM will be raised on
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18- Baggage allowance Baggage allowance is determined by RJ depending on several factors such as cabin, route and competition. Thus, some agents might override this rule. |
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200 Plus, difference of the correct bag fees
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19- Ticket coupons: Ticket coupons shall be used in sequence. If not; the fare should be recalculated, then the ticket should be reissued. |
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200 |
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20- Tour code: Tour code is a sales tool which designed to enhance RJ sales that includes several sales authorities which is issued upon approval from the authorized sales team. By using invalid, voided, or used tour code; agent will receive ADM. |
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200 Per passenger plus the
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21- Flight full data / Travel document Its agent responsibility to inform the passenger about all flight data and information which the passenger should be informed about. This information such as: Equipment, configuration, equipment owner in case of wet lease, stop overs, visa requirement |
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ADM will be raised on agent with all expenses for the passenger complain
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22- Passenger Data (DOCS) A. Full name, Date of Birth and Gender must be entered in the SSR DOCS exactly as in the passport. Questions on formats should be directed to the applicable GDS. Mismatching between entered data and passport data shall be considered a violation to this policy.
B. Agent will take all the full responsibility / penalties that RJ will pay to the authorities in return to a fake documentation that was handled by the agent, such document as visa and passport, |
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150 Per passenger 10 Per Passenger 300 Per Passenger (For
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23- Invalid fare booking Agent shall price the booking before ending the record locater (EOT). For any booking without fare the agent will receive an ADM. |
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20 per passenger /segment
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RJ Guidelines: