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02.07.2021    инструкции

Royal Jordanian Airline: CoronaVirus Update 30

1.       Please find below updated circular that supersedes all previous circulars and covers all flights suspension due to (COVID19, COVID new series & Commercial cancellation of RJ flights).

2.       If below circular contradicts with your country local law, kindly to apply your country local law in case of ticket’s refund, change or if the passenger refuses all below options.

3.       You can apply the circular rules on all cancelled flights till 31th JUL 2021 if the cancellation is due to COVID-19.

4.       If passenger wish to change / refund his ticket booked on any existed flight, then normal procedure and ticket rules will be applied. 

5.       Involuntary rules to be applied on any cancelled flight by RJ till end of JUL 2021.

6.       Any case that is not within the dates range mentioned below will be handled case by case so please do not hesitate to contact us.

Coronavirus Update

In response to the government announcement to resume passenger’s commercial flights starting of 08 Sep 2020.

The Following flexible options will be provided to RJ passengers affected by any flight suspensions for: 

Sales Validity between : 01st Jan 2019 – 31st Jul 2021

                                         &

Travel Validity between : 17th Mar 2020 – 31st Jul 2021  

·         Date Change penalties 

1.       Date change penalties will be waived if flights are cancelled due to COVID19.

2.       Difference in fare to be collected if applied, for (R) class kindly collect the difference with the lowest RBD that covers the travel period, even if it’s not available.

3.       Applying 5% discount on fare difference when tickets are reissued in case the original class isn’t (R) as above case.

4.       Passengers can request to revalidate their tickets on any date on/before 31st.DEC.2021. 

·         Voucher options (EMDs)

The passenger can choose one of the below options:

·         Travel voucher (Good for travel) valid for two years from day of issuance.

·         Refundable Travel Voucher (Good for travel and refund) valid for one year only from day of issuance and applicable on all classes except the nonrefundable classes.

·         EMD/voucher value can be used by the passenger’s family members (Father, Mother, Brother, Sister, Spouse and children), provided the attached form is signed/approved by EMD/voucher passenger.

·         Refund can be processed according to your country local law, if not available; RJ’s ticket terms and conditions apply, in case the passenger refuses all the above flexible options. 

Tour code JOI60520208AFF