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1 April 2022, we are updating our existingQatar Airways Partner Agent Policy (QAPAP) that was issued in October 2021.
Below you find some highlights of the policy. Attached booking violation information will guide you on under what circumstances you would expect an ADM from us.
Qatar Airways_Booking Violation Information_1 April 2022.pdf
Highlights:
- Qatar Airways now accepts IATA EasyPay.
- Qatar Airways does not accept cards issued in the name of the Agent, or in the name of a person permitted to act on behalf of the Agent, or in the name of the Agent`s officer, partner or employee.
- Card approval/authorization from card issuer is mandatory for every card transaction.
- A card transaction is to be refunded only into the same card account and where there was a corresponding originating sale.
- Examples of booking & ticketing violations:
- Excessive churning: Churning refers to the repeated cancellation and rebooking of the same itinerary in the same or different class of service across one or more PNRs or GDS.
- Non-compliance with applicable RBD, fare rules, and sales conditions
- Speculative bookings and blocking of inventory
- Duplicate segments
- O&D violation: Bookings that are not created using the actual O&D availability which the passenger intends to travel. The entire connection must be sold together as an O&D from the passenger’s actual origin to the actual destination.
- POC violation: Creation of segment(s) not in the right booking sequence as per the travel date of the journey that a passenger intends to travel, with the intention to circumvent Qatar Airways inventory to obtain seats in RBD(s) which may have not been available when the same was requested.
- Misuse of deal codes: Improper or unauthorized use of ticketing time limit exemptions. Example: TO-fare booked and TO TTL is inserted in PNR. At time of ticketing, a published fare is issued instead of the TO-fare.
Visit our Trade Portalto learn more or download the full policy here.
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