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Qatar Airways: Обновление! Информационное письмо!
Обновление инструкции по изменениям и возвратам денежных средств в зависимости от ограничений наложенных различными государствами по причине короновируса COVID-19 (Coronavirus) ниже.
Coronavirus Outbreak – Commercial Policy
Ref: 1059 Ver: 1.1 RELEASE DATE: 13MAR20
In view of Coronavirus outbreak in many countries, Qatar Airways has issued number of Commercial Policies
due to evolving situation. In order to simplify rebooking and refund process, we are issuing this Passenger
Guidelines which supersedes all previous Commercial
Policies (Reference No. 1033 - 1038, 1040 - 1041, 1043 - 1049 and 1051) except “Travel with Confidence”
COM Ref: 1052 Ver. 1.2.
1) To/from/via Iran, Italy and Mainland China which are declared as cancelled.
2) To/from/via certain cities or countries where airports have been closed (e.g. Kuwait).
3) To/from/via any point which is declared as operating, however, passengers are prevented to travel
to/from/via these points due
to travel restrictions imposed by government authorities. Please contact your nearest Qatar Airways office
for further details.
4) Where due to certain travel restrictions passengers cannot travel, please contact your nearest Qatar
Airways office for further details.
a) As point to point traffic, such as but not limited to passengers travelling from Bangladesh /
China / Egypt / India / Iran /Iraq / Italy / Lebanon / Nepal / Pakistan / Philippines / South Korea / Syria /
Sri Lanka / Thailand to Qatar.
b) To USA due to restrictions imposed by US Government for China (excluding Hong Kong and Macau),
Europe (excluding e.g. UK) and Iran.
5) Which are declared as operating to/from/via China (OAL/interline), Hong Kong (QR), Iran (QR/IKA),
Italy (QR/FCO) and South Korea (QR/ICN), however, passengers wish to amend their travel plans in view of
the current situation.
6) Which are declared as operating to/from/via any point, but cruise travel or a special event booked in
connection with flights has been changed or cancelled due to Coronavirus outbreak. There should be an
identifier on the ticket justifying that the ticket is issued in connection with a cruise travel. (Supporting
documentation needs to be provided to your nearest Qatar Airways office)
7) That have undergone a Schedule Change in the PNR. However, for new QR routes that have a delay
in launch of operation, please refer to their individual Commercial Policies.
8) That have prolonged checks at certain airports or increased Minimum Connecting Time (MCT), may
cause a misconnection of onward flights.
9) With transit through Hamad International Airport (HIA) and an onward connection between 8 and 24
hours and at the same time holding a confirmed STPC hotel arrangement which has been cancelled.
Tickets issued by 12th March 2020
Travel date affected On or before 31st May 2020 Exception for Kuwait: On or before 31st March 2020
New date of travel Anytime on or before 30th June 2020
Rebook on QR
Rebook onto QR operated flights, same routing
Rebook into lowest available RBD in the same cabin May change unutilized outbound & unutilized
inbound on the same Ticket within one transaction to match original length of stay
Rerouting on QR
Reroute onto QR operated flights, within the same or to another country of max. 500 international miles radius
Exception for restrictions to/from Egypt: Reroute onto QR operated flights to/from ADA /ADB / AMM / BEY /
ESB / IST / KWI* / LCA / MCT / OHS / SAW / SLL
*Subject to flight operation
Rebook into lowest available RBD in the same cabin
Must advise passenger that travel from/to rerouted point is at their expense, including surface transport,
hotel, etc.
May change unutilized outbound & unutilized inbound on the same Ticket within one transaction to
match original length of stay
Examples
for 500 international miles radius:
Original destination – MXP BKK QR X/DOH QR MIL
New destination – VIE
Rerouting permitted. Ticketed Point Mileage (TPM) between MIL and VIE is 388 (within 500 miles)
New origin - NRT
Rerouting not permitted. Ticketed Point Mileage (TPM) between BKK and TYO is 2869 (exceeds 500 miles)
Rebook on OAL
Rebook onto combination of QR operated and OAL operated flights, same origin, destination
May change gateway and/or OAL Rebook into lowest available QR RBD in the same cabin and lowest
available OAL SPA RBD in the same cabin.
Please contact your nearest Qatar Airways Office for this option!
Must not rebook exclusively on OAL
Number of waivers
Max. 2 rebooking/rerouting changes permitted, however, 2nd change shall be permitted within 3
days from 1st change If the changed itinerary is further impacted due to this situation, another change
will be permitted.
Calculations
Waive any difference of fare, taxes, fees, charges, surcharges, including rebooking penalty due to ticket
exchange/reissue.
Residual value remains non-refundable
Must update: “INVOL DUE TO CORONAVIRUS COMM REF 1059V1.1” at the beginning of the
Endorsements Box and “I” indicator at the beginning of the fare construction
Must replace “INVOL” and “I” indicator by using “SKCHG” and “S” indicator respectively for flight
cancellations or other schedule changes
Groups included Yes, please contact your nearest Qatar Airways office for assistance
Refunds of unutilized value allowed
Yes, to the original form of payment or by exchanging for an EMD TRNS
“Good for Further Transportation” valid for 1 year from day of exchange.This shall
be calculated based on unutilised NUC, taxes, fees, charges and surcharges
Example (for illustration purposes) of fare where outbound has been used and inbound remains
wholly unutilized, hence NUC 561.47 of inbound has to be refunded: LON QR X/DOH
QR SYZ 461.47 QR X/DOH QR SYZ 561.47NUC1022.94
Waive refund penalty
No-show Waive no-show condition and no-show penalty for rebooking or refunds
Groups refunds handling for unutilized values
Please contact your nearest Qatar Airways office for assistance
Hotel provided No
Upgrade to higher cabin
Yes, provided difference of applicable fare, taxes, fees, charges and
surcharges are collected and fare basis conditions adhered
Unutilized ancillary services (EMD status Open)
•Preferred seat, Lounge access, AL Maha meet & Assist - EMD value can be exchanged to
TRNS – Good for future travel, provided it has been issued in connection with impacted flight
•Pre-Paid Baggage can be rebooked with new journey within the EMD validity For other
ancillary services please contact your nearest Qatar Airways office for assistance
Important information
•Travel with Confidence Policy (Commercial Ref 1052) is independent from this Guidelines
•Rebooking / rerouting is permitted provided that there are no restrictions imposed by government
authorities and must be subject to documentation check, as well as immigration compliance
•May request refund for a paid unutilized STPC hotel accommodation
•Encourage passengers to provide contact information via Manage My Bookin