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We kindly inform you that we have reactivated the automated refund process for all GDS’
The below PC Rebooking Policy is valid for all INT&DOM cancelled flights on/after 5 FEB 2020
The guests who have tickets issued through all GDS: For all cancelled flights on/after 5 FEB 2020 provided that they submit their change request until 31 OCT 2020
*CHANGE REQUESTS:
Kindly note that Guest may re-schedule their travel ,using the following guideline : provided that they submit their change request until 31 OCT 2020 :
Rebooking/re-issuance to an alternative destination in the same region shall be done for a maximum 1week before /after flights of the original scheduled date , all penalities /change fees may be waived , Waiver codes to be used NCOVRES if the ticketed class is not available please book the lowest class available, the original duration of journey may be preserved .
Or
You can protect the ticket number which is valid 1 year from the ticket issuance date if the first flight coupon has not been used. If the first coupon has been already used , the ticket validity is one year from the first flight segment date. The flight segment should be cancelled and new travel should be completed in 1 year within the validity. Rebooking/re-issuance to an alternative destination in the same region shall be done ,date change penalty may be waived and fares differences may be charged
Waiver code to be used NCOVRES for reissuance
*REFUND REQUESTS:
For cancelled Flights ; we kindly inform you that we have been reactivated the automated refund process via all GDS’
For cancelled Flights :
a) Unused tickets: refund will be made without any charge
b) For partially used tickets, when planned trip is not complete; the remaining flights will be refunded without any charge.
Waiver code to be used NCOVREF for refunds