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03.09.2020    инструкции

Pegasus policy due to COVID-19 Update

Dear Patners, the below PC Rebooking Policy is valid for all INT&DOM cancelled flights on/after 5 FEB 2020 and we kindly inform you that in line with the additional precautions to combat the coronavirus some flights are still cancelled .

Based on the latest statement of Directorate General of Turkish Civil Aviation, we kindly inform you that the passenger, whose flight has been canceled due to the COVID-19, has the right to make a date change depending on airline's availability or change his ticket to an open ticket . The passenger may receive a refund of his unused open ticket from the airline two months after the flight ban is lifted.

The guests who have tickets issued through all GDS: For all cancelled flights on/after 5 FEB 2020 provided that they submit their change request until 15 of SEPTEMBER 2020

*Change Requests :

Kindly note that Guest may re-schedule their travel ,using the following guideline : provided that they submit their change request until  15 of SEPTEMBER 2020

Rebooking/re-issuance to an alternative destination in the same region shall be done for a maximum 1week before /after flights of the original scheduled date , all penalities /change fees may be waived , Waiver codes to be used NCOVRES if the ticketed class is not available please book the lowest class available, the original duration of journey may be preserved .

Or

You can protect the ticket number which is valid 1 year from the ticket issuance date if the first flight coupon has not been used. If the first coupon has been already used , the ticket validity is one year from the first flight segment date. The flight segment should be cancelled and new travel should be completed in 1 year within the validity. Rebooking/re-issuance to an alternative destination in the same region shall be done ,date change penalty may be waived and fares differences may be charged

Waiver code to be used NCOVRES for reissuance

*Refund requests:

For cancelled Flights ; unused tickets and for partially used tickets, we kindly inform you that we are suspended all refunds request via all GDS’ until further notice ; please make your request through BSPlink via Refund Application form and kindly know that you may receive a refund of all unused open ticket from the airline two months after the flight ban is lifted.

* The guests who have tickets issued through XML/API sales channel : For all cancelled flights on/after 5 FEB 2020 and for all tickets

The agency is able to realise any open tickets requests directly through the sysytem and through flypgs.com

*Change Requests :

For any change requests ,please contact Call Center from 008502506702 or Etkt team (eticket@flypgs.com<mailto:eticket@flypgs.com> )

*Refund requests:

For cancelled Flights ; unused tickets and for partially used tickets, we kindly inform you that we are suspended all refunds requests until further notice ; please contact us two months after the flight ban is lifted.