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28.02.2022    инструкции

LOT Polish Airlines: UPDATE: Special procedure for passengers affected by the situation in Europe

We would like to kindly inform that starting from February 24, 2022 we are introducing a special procedure, which introduces additional flexibility measures due to the current situation in Europe. This procedure is an extension of the COVID-19 Policy - for all other cases, not indicated below, the provisions of the COVID-19 Policy should apply.

This procedure applies to tickets:

  • Issued on LO/080 stock for flights to/from ODS/KBP/IEV/LWO/KIV/HRK/SVO/LED
  • Issued on/before 24 February 2022 with confirmed date of travel on/after 24 February 2022 and on/before 31 March 2022.

Regardless of whether the flight is canceled or not, Passengers are additionally entitled to:

  • Change of travel date within ticket validity free of charge
  • Receive full refund of unused flight coupons, without penalties
  • Voluntary change to travel to/from neighbouring countries instead of Ukraine is permitted without an additional collection as follows:

            - To/from Poland: WAW, SZZ, GDN, POZ, KTW, KRK, WRO, RZE, IEG, LUZ, BZG

            - To/from Romania: OTP, IAS

            - To/from Moldova: KIV

            - To/from Hungary: BUD

            - To/from Estonia (TLL)

            - To/from Latvia (RIX)

            - To/from Lithuania (VNO)

  • Passengers from cancelled flights to/from SVO/LED are eligible to transfer to OAL flights in the lowest available booking class within the same compartment at Country – Country level (i.e. if the original departure was from SVO, the new departure can be from any airport in Russia).

We monitor the operational situation and customer needs on an ongoing basis - we will update it in the event of a changing situation.