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16.04.2020    инструкции, возврат

GARUDA INDONESIA: INFORMATION ABOUT OPERATIONAL POLICY DUE TO THE IMPACT COVID-19 OUTBREAK

GARUDA INDONESIA: INFORMATION ABOUT OPERATIONAL POLICY DUE TO THE IMPACT COVID-19 OUTBREAK

Last updated on April 15, 2020, 03.00 PM (Jakarta time GMT +7)
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Thank you very much for your continued and loyal support of Garuda Indonesia.

Garuda Indonesia has taken a number of anticipatory steps and issued related policies in response to the outbreak of the Novel Coronavirus (COVID-19) in order to maintain a safe, secure environment for its customers, cabin crew and other employees.

Ensure Government Policy In The Destination Country Before Traveling

Before traveling, especially to areas affected by the spread of Covid-19, make sure you have understood the traveling rules and policies of each Government as well as knowing the contact point for emergencies relating to the Covid-19 case for further guidance or handling.

For further information about travel document requirement you may visit IATA Travel Center here.

REROUTE, RESCHEDULE, OPEN TICKET POLICY

Garuda Indonesia has adopted a flexible policy regarding rescheduling and reroute mechanisms for all flight services domestic and international routes (except Middle East&Africa).

  • Valid for ticket issued on/before 31 March 2020 with  travel dates from 24 January 2020 - 31 May 2020

Further provisions:

  • You can choose between rescheduling or rerouting your flight for 1 time only without any rebooking fee
  • Reschedule without any additional charge applies only to the same route and same cabin of flight (regardless the fare class) to dates outside black-out period until June 30, 2021
    If the new travel dates fall on black-out period, fare differences and taxes apply
  • Reroute without any additional charge applies to a flight of equal or lesser value
  • If you haven’t decide your new itinerary, you may extend your ticket validity until June 30, 2021
    An extended ticket is allowed be changed 1 time (by rescheduling/rerouting) with the new travel period until June 30, 2021
  • Refunds is possible via travel voucher
    Travel voucher can be utilized for Garuda Indonesia flight ticket which valid until June 30, 2021 or other Garuda Indonesia products.
  • For code-share flights with other airline, rescheduling must be to the same fare-class. For a different fare-class, there will be additional charge

Reschedule, reroute and refund can be done through Garuda Indonesia 24-hour Live Chat, Call Center service (+6221 2351 9999 and 0804 1 807  807).

Currently, we are experiencing high volumes of enquiries and trying to work through reservations with the most urgent travel dates first. We encourage with departure dates within the next 48 hours to contact us through our 24-hour live chat and call center. While reservations that fall beyond this time frame, please consider to contact us through E-Mail (customer@garuda-indonesia.com).

https://www.garuda-indonesia.com/id/en/news-and-events/kebijakan-operasional-terkait-covid19.page?