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13.04.2020    инструкции, возврат

Ellinair: Coronavirus: Information on rebooking options

You hold an existing reservation and would like to rebook to a new departure date:

You hold a ticket that was issued before or on 12 March with a travel date up to 30 April 2020. Your ticket can be rebooked until a new date of travel up to 24 October 2020 and Ellinair will waive the rebooking fees. Basic requirement is the on-time cancellation and the simultaneous selection of the new travel dates. Valid only for same fare level and not for upgrades, where fare difference applies.

You hold an existing reservation and do not have a new departure date:

Since you hold a ticket that was issued before or on 12 March, you could use the option of the one- year open ticket, where you do not need to inform about the new dates during cancellation. Corresponding charges- possible fare difference, rebooking fees etc.- may apply.

Your flight was cancelled due to travel bans and Government restrictions:

You can rebook without rebooking fee, provided that you know your new travel dates for travel up to 24 October 2020, or you can select the option of an open ticket without rebooking fee which will be valid for one year since the day of issue. Fare difference may apply. Moreover, you can change your route (reroute) without a rebooking fee (fare and taxes difference may apply), if the new route is in the same country as the initial one. It is essential that you note the ticket number in order to use it in the future. 

Refunds only according fare rules.