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2020-COMP059D Special Ticketing Guideline for Worldwide travel (01Jun20-31Oct20)
Issue on 27Jul20
With immediate effect, rebooking/ rerouting/ refund charges will be waived for all tickets issued worldwide (irrespective of fare type) on/before 23Mar20 (original ticket issue date) for Worldwide travel with CX/KA confirmed booking (original or current) on 01Jun – 31Oct20.
Details as follows:
1. CX/KA ticket stock
a. Cancellation and Refund
- Waive on cancellation and refund charges
- No show passenger is not eligible for the waiver
- For all tickets include non- refundable tickets
i. Totally un-used tickets:
1) 100 percent refund, or
2) Cathay Credits
The full value of totally unused tickets can be used to book on new travel and rebooking/ rerouting/refund charges will be waived on conditions that
- such requests are made on/before departure and any further change would not be later than 31Mar21
- revised (NEW) travel date must be completed on/before 30Sep21 and subject to flight availability.
- the newly rebooked sector must observe and conform to the conditions of the respective fare rule, e.g. blackout dates, flight application, weekend/weekday travel, stopover charges, and applicable seasonality…etc by collecting additional/refunding difference (if any) as appropriate.
- Rerouting to/from/via CX/KA online (marketing) cities by CX/KA marketing flights only.
And subject to flight availability and fare/ tax difference
ii. Partly used tickets:
Refund the un-used ticket coupons based on Ticketed Point Mileage (TPM) proportion with the example below:
e.g. SIN-HKG-NRT-HKG-SIN at SGD 3146 (Published fares equal gross fares/ Market fares equal net fares)
TPM on SIN-HKG = 1594 (system entry: FQMSINHKG)
TPM on HKG-NRT =1823 (system entry: FQMHKGNRT)
TPM on NRT-HKG =1823 (system entry: FQMNRTHKG)
TPM on HKG-SIN = 1594 (system entry: FQMHKGSIN)
Total TPM = 6834
Un-used ticket coupons = HKG-NRT-HKG
Refund = SGD 3146 x (3646/6834) = SGD 1678
Note: For flight that has been cancelled and/or confirmed to be cancelled, please handle as Planned Schedule Change or Involuntary Changes.
b. Rebooking/ Rerouting
Rebooking/ rerouting charges will be waived on conditions that
- such requests are made on/before departure
- No show passenger is not eligible for the waiver
- revised (NEW) travel date must be completed on/before 30Sep21 and subject to flight availability.
- the newly rebooked sector must observe and conform to the conditions of the respective fare rule, e.g. blackout dates, flight application, weekend/weekday travel, stopover charges, and applicable seasonality… etc by collecting additional/refunding difference (if any) as appropriate.
- Rerouting to/from/via CX/KA online (marketing) cities by CX/KA marketing flights only.
And subject to flight availability and fare/ tax difference
Note : For flight that has been cancelled and/or confirmed to be cancelled, please handle as Planned Schedule Change or Involuntary Changes.
c. Endorsement
Condition of the respective fare rules applies.
Note : For flight that has been cancelled and/or confirmed to be cancelled, please handle as Planned Schedule Change or Involuntary Changes. Waiver code COMP059D
d. Group
Conditions 1 (b-c) above are applicable for Groups. Please contact local sales office for details.
