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As a result of an official NOTAM, which prohibits flights from Bulgaria to Russia, Bulgaria Air has cancelled its flights from Sofia to Moscow until March 31, 2022 and until further information is received.
All Bulgaria Air flights from Bulgaria to Russia have been cancelled due to force majeure circumstances and we apologize for the inconvenience.
In this regard, the airline provides the following flexible ticket options for all its flights to and from Moscow:
For all passengers with cancelled flights, the airline offerscompletely free of charge:
· Leaving the ticket with open dates for travel within its validity
· Change of the destination for the direct flights of Bulgaria Air
· Free name change (ticket transfer)
For a flight that has not been cancelled by the airline, each passenger has the opportunity to change the date of their ticket once without a fee, with additional payment of the difference in the fare, if any.
Conditions for applying of the possibilities:
1. Flight segments that will not be used must be released in the reservation up to 24 hours before departure so that the passenger is not considered no-show. Changes of tickets of no-show passengers on a flight will be made according to the fare conditions of the purchased ticket (for tickets with non-cancelled flights).
2. The ticket must be reissued within its validity (one year from the date of issue).
3. New travel dates must be within the validity of the ticket.
4. To apply the provided options, it is mandatory to enter RU-UA22 in the Endorsement Box (FE element) of the new ticket.
• In the event that the options provided to the passenger to use the amount of their ticket with cancelled flights are not applicable, they are entitled to a refund of the ticket price.
IMPORTANT!
For a flight that has been cancelled by the airline:
We remind you that IATA agencies have no right to reissue FB tickets for flights of other airlines as ‘Schedule change’.
In such cases, please obligatory contact the Agency Helpdesk.
Follow www.air.bg for latest news and updates.