Bulgaria Air: Instruction for extending the validity of unused 623 tickets due to COVID-19

In connection with the expiring 1-year validity of tickets for Bulgaria Air flights, for passengers who have not been able to realize their travel due to COVID-19 and to choose new travel dates, we are sending to you:

Instruction for extending the validity of FB tickets with 1 year as of the reissue date

1. Book fictitious segments for future dates:

In the original PNR (if it is active) or in a new PNR, you have to book segments for the same destination and in the same booking classes as in the original PNR.

2. Create the TST manually. In Fare Basis, enter the original fare.

3. For passengers with tickets for non-cancelled flights, who have postponed their travel, you need to collect a charge for extending the ticket validity and enter it as a CP – tax.

- For domestic flights 5 EUR

- For international flights 10 EUR

The charge does not apply to tickets with cancelled flights.

4. In Total amount, enter the charge for extending the ticket (applies to non-cancelled flights only)

5.In Endorsement box, enter ‘FB validity extension’.

6. Issue the ticket.

7. Cancel the fictitious segments in the PNR and when you have the actual travel dates chosen by the passenger,reissue the ticket again.

8. You can keep the PNR active with RU transaction (MIS element), with the new ticket validity.

Extending the ticket validity is possible only for tickets with FB operated flights!