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06.04.2020    инструкции, возврат

Bulgaria Air: Рolicy - Up to date COVID-19

With respect to the ongoing spread of COVID-19 virus and the consequences, affecting the passengers on Bulgaria Air flights, we would like to update you on our COVID-19 commercial policy. 

          All passengers with cancelled flights who wish to postpone their trip will be able to take advantage of the options listed below only if they inform us of their decision, no later than 24 hours before departure, by contacting your ticketing agency. 

Passengers who have not informed the travel agency of their decision to cancel their trip up to 24 hours before departure will be considered as no-show on the flight. Changes to tickets for no-show passengers will be made on the terms of the ticket purchased. 

For passengers who contacted the agency within 24 hours before the day of the flight, the airline offers: 

  • To keep the ticket with open dates for travel until the end of 2020, for any of the direct destinations of Bulgaria Air. 

The client can also redeem the following bonuses for his ticket completely free of charge:

  • Optional one of the additional services listed below valid only on flights operated by Bulgaria Air:

+  1 piece of checked-in baggage up to 23 kg

+  Seat with more leg space

+  PETC/AVIH or UMNR

  •   In case the passenger would like to be accompanied by someone else, we guarantee that the second ticket   will be issued at the same price, as the original ticket for the cancelled flight   
  •   Optional -  name change (assignment of the ticket to someone else)

In order for the passengers to take advantage of these options, the ticket issuer must cancel the original segments of the PNR, before the originally scheduled departure date. 

In order to apply the offered options, it is obligatory that you enter COVID-19 in FE element of the new ticket 

For assistance with name change, please contact agencyhelpdesk@air.bg 

Up-to-date information about our policy update and the current flight schedule you can find at   www.air.bg