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27.03.2020    инструкции, возврат

ATLANTIC AIRWAYS: POLICY due COVID-19

Information to travel agents and tour operators due to Covid-19:

All passengers traveling before 30thof April 2020 can change without a change fee and no fare difference 

Atlantic Airways has in cooperation with the authorities decided to reduce the traffic to and from the Faroe Islands to reduce the risk of Covid-19 infection. In the coming weeks Atlantic Airways will only fly to and from Copenhagen a couple of times pr. week. 

Atlantic Airways offers the following to ALL passengers with departureto30th of April 2020 (incl.): 

Change departure date without change fee and no fare differenceapplicable to rebooking until 24th of October 2020.We have implementet Dynamic Waiver and you can change with just using FXO. ∙**Open ticket, which is valid 1 year from the ticketing date and the client can book new ticket to the original amount. 

NB! We recommend you always offer the client the above mentioned options. 

For clients that will not takeany of the above mentioned options, but client wants refund: 

∙If the departure IS CANCELLED and the client has NOT been rebooked to other flights, then they can have the ticket refunded. 

Clients allowed to change without change fee and no fare difference: 

RC2CORONA waiver:

Valid for ticketsissued before 16th of March 2020 –changes without change fee and no fare difference:-Valid for tickets issued latest 15th of March 2020-Travel period between 06th of March to 30th of April 2020-Tickets can be changed to new dates in the period 01st of May to 24th of October 2020-No change fee and no fare difference. Book the same class or lowest available if same class not available 

RC3CORONA waiver:

Valid for tickets issued from 16th of March 2020 –changes without change fee and possible fare difference:-Valid for tickets issued between 16th of March and 30th of April 2020-Travel periodbetween 16th of March to 30th of April 2020-Tickets can be changed to new dates in the period 01st of May to 24th of October 2020-No change fee, but fare difference to be paid 

Example: procedure for open ticket:1. Delete flight lines2. Insert ticket number with this input: RMI// ticket number incl ticketing date3. Remember to book new dates before the ticket expires, which is 1 year after original ticketing date