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12.05.2020    инструкции, возврат

AIR INDIA: Обновленная политика авиакомпании

AIR INDIA: Обновленная политика авиакомпании

Air India along with the entire nation is coping up with Covid-19 crisis.  In wake of the lock-down announced, all our International and Domestic flight operations have been suspended till further update. 

It is our utmost endeavor to resolve your concerns at the earliest and assure you that your ticket will be protected at full value with Air India. 

Kindly refer to the Advisory available on our website www.airindia.in  with regard to Waiver for Date change due Covid-19, Corona Virus.

In case, you have applied for refund, the process for the same may take longer time than usual till normalcy is restored and please refrain from raising the matter as charge back. 

Your kind understanding and cooperation shall be appreciated to help us tide over the present crisis. Please don't worry, if you have missed your flight or unable to get your booking cancelled, there’s no need to panic. Simply follow these easy guidelines: 

Applicable: (For travel between 23rd Mar’20 to 30th Apr’20): All Air India tickets (Domestic & International both Inbound/outbound).

    New booking / Re-booking / Cancellation of itinerary:

                             i.       If you are holding a ticket for a flight operating between 23rd Mar’20 to 30th Apr’20 and you do not wish to travel; you need not visit or call Air India, or your travel agent. You don’t even have to report to the airport, for rescheduling your flight.

                              ii.       Air India will waive No-Show charges i.e. your ticket will be protected at full value.

                              iii.       As and when you finalise the date of your travel (upto 30th Sep’20), you can reschedule your travel without paying any date change or sector change fee for your travel. Difference of fare applicable in case of non-availability of same RBD. The new ticket will be issued for the same passenger for any Air India or Alliance Air flight (not necessarily the original sector the passenger booked their ticket on).

  • No rerouting is allowed on other carriers. 
  • Free of Charge Change- in Date/Flight/Routing is allowed.
  • In case the same RBD (Class of booking) for the new date of travel is available but the fare for that RBD has changed, passenger shall not be charged any differential and may be rebooked without charges. But in case of non availability of same RBD and passenger has to be booked in higher RBD, only difference of fare shall be applicable.
  • In case, passenger has used the one time benefit of any waiver for a free date change and due some reasons there is no operation on the new date also, passenger will be eligible to avail the benefit of waiver again.
  • Air India reserves the right to change/withdraw the waiver at any time. The waiver may be amended/extend depending on reassessment of the situation from time to time.