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07.04.2020    инструкции, возврат

Air France & KLM: COVID-19: Repatriation, lounge info and more

Air France & KLM: COVID-19: Repatriation, lounge info and more

Assisting you wherever we can

 

In a time of crisis with the COVID-19 pandemic progressing globally, borders closing and all associated uncertainties, it is important that we take good care of each other. Air France and KLM are here for you and your customers and will do our utmost to assist wherever we can. By carrying out repatriation flights and by offering a flexible rebooking policy for rescheduling trips for example. Read more below and stay up to date via AgentConnect.biz or the Air France and KLM dedicated COVID-19 websites.
 

Latest info about our hubs and other airports
 

Many airports have adjusted their operation according to the current changes in the travel industry; certain terminals and facilities are partly open or even closed. For more specific and the latest airport information, please check the airports’ website, for instance
Paris-Charles de Gaulle, Amsterdam Airport Schiphol or the website of the airport that you are departing from.

Paris-Orly
Since 31 March 2020, Paris-Orly is closed until further notice. Air France flights that are still being operated are transferred to Paris-Charles de Gaulle and customers are notified.
 

Adjusted service in our lounges and on board
 

Our focus is fully on the health and safety of your customer and our crew, which make adjustments in our service in the lounges and on board inevitable. A few lounges are still open with an adjusted offer for resting and relaxing just before departure or between connecting flights. With the eye on the social distancing requirements, there are also adjustments in the on board services, aiming to minimize contact moments between crew and passengers. Check the Air France and KLM COVID-19 websites for the latest updates on the service in our lounges and on board.

For more information about the SkyTeam lounges, please have a look at the SkyTeam COVID-19 page.

COVID-19: Flexibility in rebooking

Due to travel restrictions imposed by authorities worldwide during this period of health crisis, Air France and KLM implement temporary measures providing more time, flexibility and simplicity. 

  1. More time: You now have the option to keep your customers’ reservations active until 30 September 2020.
  2. Simplicity: For all flights booked with scheduled departure until 31 May 2020, our rebook policy applies. You can easily change the travel date and/or destination for your customer.
  3. Flexibility: Of course, we encourage rebooking, but we also understand if your customer cannot yet reschedule their trip. In this case, they are offered an EMD voucher that they can use for a future trip.

This rebook policy is complimentary and does not replace the specific policies in place for travel to and from China and South Korea.

For more information about the updated rebook policy, please visit AgentConnect.biz and check the latest flowchart.

Reduced network

Increased travel restrictions worldwide made Air France and KLM significantly reduce flight capacity and narrow down their network to a minimum size. Routes still operated are often for repatriation reasons and the situation changes by the day. Our experts are monitoring the situation and flight possibilities 24/7. For a latest overview of flights currently being operated and other network information, please check Air France and KLM network update pages.

Bringing people home is a priority

Where possible, we keep operating flights and with still thousands of people looking forward to going back home, we will do our utmost best to assist and repatriate customers. However, the possibilities depend on the travel measurements and restrictions taken by each country. For the most up to date information about repatriation, please check Air France and KLM.

Embargo for Unaccompanied Minors (UMNR’s)

Air France and KLM currently both had to place a temporary embargo on children traveling alone (UMNR). New requests will be automatically denied and customers of existing bookings will be contacted. For more information please have a look at AgentConnect.biz.

Pets on board; PETC + AVIH

The pet quota for pets in cabin (PETC) on KLM and KLC operated flights has been increased and aligned with Air France. Furthermore, Air France and KLM recently placed an embargo on animals traveling in hold (AVIH). For exceptions and full policies, please check AgentConnect.biz.
 

Hygiene on board
 

In times like these, Air France and KLM understand the need for reassurance and the focus of your customers on hygiene during traveling. We acknowledge the importance and the health and safety of your customers and our staff is our number one priority. Therefore, we are in constant contact with national and international health and aviation authorities. We take all the needed hygienic precautionary measures, to read more about them please have a look at the Air France and KLM websites. 

Delta Clean
The extra cleaning measures taken by our partner Delta Air Lines are now becoming part of their new standard for aircraft hygiene, read more.

Flexibility offered to Corporate customers

Air France and KLM grant corporate customers, included bluebiz upfront, more time to make use of their current commercial offer if contract negotiations currently cannot take place due to the COVID-19 crisis. For more information, Corporate customers can contact their Air France and KLM account manager. This initiative is aligned with our partner Delta Air Lines.

We are here for you

We fully understand that you and your colleagues have many questions in this exceptional situation and uncertain times. We are committed to do all we can to help you. Please check AgentConnect.biz, Air France and KLM for the most up to date information and please be aware that our communication channels are currently very busy. Thank you for your patience.