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Simplifying Farelogix PNR Name corrections: Lufthansa Group Agency Support will now be able to make all corrections for you, as this feature is synchronized between GDS Amadeus (1A) and Farelogix.

Lufthansa Group. NEWS

Lufthansa Group. Important change for waiting list requests / Important data protection information in multi-passenger PNR / About violation of sequence coupons / flights. / Compliance with the rules of collection and return of the DC fee, in order to avoid the imposition of fines ADM.

Lufthansa GROUP. Service charges for unaccompanied children (UMNR)

Your clients often worry when their children travel alone. You can reassure them: tell your parents about the additional service of Austrian Airlines, Lufthansa and SWISS, thanks to which the child will be constantly under the supervision before, during and after the flight. This extra service is mandatory for children under 12 years of age travelling unaccompanied. Your customers also have the opportunity to book the UM service for teenagers from 12 to 17 years and be calm for their children-especially in case of flight schedule changes.

Lufthansa Group. Contact information passenger in PNR from June 1, 2019

New rules of Resolution IATA 830d will come into force on June 1, 2019. These changes require travel agencies to enter passenger contact information in the booking. This contact information will be shared with the airlines, allowing them to contact the passengers directly in case of possible cancellation and delay of flights and inform them about changes on the flight. To enter the contact information of the passengers used a standardized format for the SSR CTC developed by IATA.

Lufthansa Group airlines. Flight irregularities policy (in case of schedule changes)

From may 15, 2019, the new uniform rules will come into force in case of schedule changes on Austrian Airlines, Lufthansa and SWISS flights. According to the new rules, it will be possible to make the necessary changes to the tickets at the travel Agency. Please note that in this case you may need to authorize the airline. With additional options, passengers will have more opportunities to change their tickets in case of flight cancellations just before departure.

Lufthansa Group: EMD on a connecting flight when booking tickets for children travelling unaccompanied

Now the booking process for children travelling as an unaccompanied minor (UMNR), Austrian Airlines, Lufthansa and SWISS will become more flexible. The enhanced use of EMD on connecting flights provides the following: it no longer matters which of the three airlines operates the flight, which flight number (OS/LH/LX) is booked, or which document (OS/257, LH/220, LX/724) is issued with the ticket or EMD.

Lufthansa Group: LH, OS, LX. NEW Rules of transportation of animals from April 15, 2019

From April 15, 2019 (based on the date of ticket issuance), the Lufthansa Group airlines will enter into force the agreed rules for the carriage of Pets in the cabin (PETC). With the specified date the carriage of small dogs and cats must also be met in a soft bag for the transport of animals on flights of Austrian Airlines and Lufthansa.

Lufthansa Group Carriers. ADM & Booking & Ticketing Policy

Lufthansa Group airlines: ADM. Booking & Ticketing policy for Business Partners. Rules for handling of long term schedule changes and cancellations (rebookings/ reissues / refunds) in travel agency sales...


No waiver is required for any reissue of an Austrian Airlines, Lufthansa and SWISS ticket after a name correction. Kindly ensure that all rules are observed, “NAME CORRECTION” has been inserted in the Endorsement Box and that the corresponding fee has been collected as DU tax.