News → Lufthansa Group airlines. GUIDELINE FOR NAME CORRECTIONS

05 Декабрь 2019    Lufthansa - LH (220), Austrian Airlines - OS (257), Swiss Airlines - LX (724), Changes, Name Change, name corrections    

A brief description of the changes in the Lufthansa Group's rules for NAME corrections :

Simplifying Farelogix PNR Name corrections: Lufthansa Group Agency Support will now be able to make all corrections for you, as this feature is synchronized between GDS Amadeus (1A) and Farelogix. 

For technical reasons, corrections to the full Name for joint Edelweiss (WK) flights can no longer be performed in the same PNR; reservations in the new PNR are required. OS/LH/LX segments, which are also contained in this PNR, will be re-confirmed by Austrian Airlines, Lufthansa, SWISS in the new PNR.

Introduction

In general, the name on a ticket should match the passenger's official document (passport, ID card). When making a booking, care should always be taken to ensure that the full names of all passengers are entered correctly.

Retrospective corrections to the PNR/ticket involve considerable effort and expense. For this reason, a uniform fee per ticket of EUR 25 / CHF 25 / USD 25 / CAD 25 (as of 16DEC19 CAD 35 after currency adaption) (or equivalent in the local currency converted from EUR as per standard conversion rules) will apply to a name correction made after an Austrian Airlines, Lufthansa, SWISS or Brussels Airlines ticket has been issued. The fee applies to any kind of ticket that needs to be exchanged due to a name correction (e.g. also INF and Rail&Fly).

Other rules and processes for Brussels Airlines currently remain unchanged. For example, SN name corrections cannot be performed in mixed Lufthansa Group airlines’ PNRs, etc. Further harmonization with SN will be evaluated at a later stage.

These guidelines apply to all name corrections which meet the following requirements:

• Issued on OS (257), LH (220) or LX (724) document.
• OS/LH/LX flight number and operated by OS/LH/LX/WK.
• Generally, only one single name correction per person is permitted.
• Changing the person travelling is never allowed.
• The rules detailed here apply solely to individual bookings. The rules for group bookings apply as per the group contract.

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