11 Июнь 2019
Dear agents!
In addition to message from 23.04, 24.04, 29.04
Please be informed that in the booking system (GDS) canceled automatic pricing of tickets with segments of partner airlines, which reducing the fare / YQ. This measure will allow to protect Your sales and to avoid the surcharges should be imposed on the airline.
The main priority of Gulf Air is Your interests! The airline will not be put on the penalty (ADM) to the tickets issued before the closure of the automatic calculation in the GDS. All questions regarding the change of such tickets will be considered on an individual basis:
29.04.2019.
Unused tickets containing such segments (not included in the trip and reducing the fare / YQ Gulf Air) must be rewritten according to the fare rules with a fine and additional payment.
Tickets with similar segments issued before April 1, 2019 will be billed for the difference between the fare / YQ of the ticket and the correct fare/YQ
Tickets with similar segments issued after April 1, 2019 will be paid for the difference in fares / YQ ticket and the correct fare/YQ, as well as a fine of 350USD, according to the new policy ADM
24.04.2019
It is strictly prohibited to add to the booking segments of other carriers, which will not be used by passengers, in order to reduce the fare/YQ. This practice violates Agency Debit Memo Policy
# |
Violation |
Definition/Description |
ADM Value |
22 |
Incomplete itinerary |
If the travel itinerary mismatched the actual trip due to trashing any of the ticket coupons, GF will suspend the remaining coupons, and an ADM will be raised. |
Flat ADM fee of USD 350 |
coupon trashing |
plus the difference between the flown ticket and the booked ticket values |
Starting from April 30, 2019, the airline will begin to take measures against agencies that have allowed such issue ticket. The carrier also reserves the right to cancel reservations (PNR) with violations.
23.04.2019
Gulf Air informs about the inadmissibility of adding offline segments of other carriers (not related to the GF route) in order to reduce the tariff/fuel surcharge YQ. Cases of non-use of these segments by passengers are strictly monitored by the head office and may result in action against the agents who allowed this statement. The carrier also reserves the right to cancel such reservations (PNR).
Example
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 GF 13 W 31MAR DMEBAH 730A OK WRTACTRU USED
2X GF 136 W 31MAR BAHCMB 100P OK WRTACTRU USED
3O GF 139 W 13APR CMBBAH 525A OK WRTACTRU USED
4X GF 14 W 13APR BAHDME 900A OK WRTACTRU USED
5 ARNK VOID VOID
6O KK 6 X 23SEP ISTAYT 430P OK XLOWTRD OK
Example
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1O GF 0015 W 12SEP DMEBAH 250P OK WRTACTRU OK
2X GF 0154 W 12SEP BAHMNL 855P OK WRTACTRU OK
3O GF 0155 W 27SEP MNLBAH 1245P OK WRTACTRU OK
4X GF 0014 W 28SEP BAHDME 900A OK WRTACTRU OK
5 ARNK VOID VOID
6O NH 4933 K 19NOV FUKTSJ 1015A OK KNNDJ OK
Please this information to all interested parties immediately