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News → Aeromexico - AM (139). ADM policy. March 2019

Agency Debit Memo (ADM) Policy. In accordance with IATA Resolution 850m (Passenger Agency Conference Resolution Manual) Airlines hereby defines and updates the airlines reservations and fare audit process related to the revenue recovery policy and the issuance of Agency Debit Memos (ADM).

Administrative Fee tor each debit memo applied

S50.00 {Except No Show and Unpaid Preferred Seats)

Invalid Class of Service vs. Fare Rules

$ 100 per PNR plus fare difference

Duplicate Bookings, including Impossible and/or Illogical Bookings

$10.00 per segment ‘passenger

Training, Fictitious and/or Speculative Bookings

$15.00 per segment ‘passenger

No cancelled Inactive Segments

$10.00 per segment ‘passenger

Tickets cancelled (Void) in a date different from the ticket issuance date

$100.00 per passenger

Practices not allowed in reference to the fare Riles

$100.00 per PNR plus the fare difference

Churning

$10.00 per segment ‘passenger

No ticketed PNR resulting in a No-Show

$5.00 per segment ‘passenger plus a fee of $ 100.00 per passenger

Ticket Time Limit applied incorrectly

$100 per passenger

Invalid Ticket number and/or fictitious without correct issuance OW/RT

$100.00 per passenger

Secure Flight information

$50.00 per passenger

Passive Segments

$10.00 per passenger segment

Fictitious Names

$15.00 per segment ‘passenger

Preferred Seats

The corresponding preferred seat fees plus $ 100.00 as administrative fee

Flight inventory not valid based on O&D Riles

$ 100.00 per passenger per direction (O&D)

Incorrect baggage allowance, alteration or modification

$100 per segment ‘passenger  plus the corresponding baggage fee

Ancillary services and extras (EMD issuance for ancillary service)

Administrative fee: 10% of applicable fare

Installment payments: $100

Open Segments with DS status

$10.00 per segment passenger

Abuse of Married Segments, manipulation in reservations to break O&D logic

$100 per passenger plus fare difference

Overbooking in Closed Classes

$100 per passenger plus fare difference

Tickets and/or EMDs issued with Form of Payment Credit/Debit Cards or Aeromexico Digital Cards without any system authorization, Fictitious or Invalid authorization and/or with any Invalid Card

$100.00 per passenger

^Churning - more 3 bookings