11 December 2018
The purpose of this document is to inform our Agency Partners about existing Austrian Airlines / Lufthansa / SWISS / Brussels Airlines (in the following referred to as Lufthansa Group airlines) booking rules and main policies, for individual sales only.
The Lufthansa Group airlines ticketing policies are related to the sales, issuance of Lufthansa Group airlines fares and documents, exchange/reissue, refund and other related topics. For group bookings and ticketing other policies and restrictions may apply.
The revised Lufthansa Group Booking & Ticketing Policy for our Business Partners effective 15MAY17 is replaced by this Lufthansa Group policy. In addition, the Brussels Airlines Booking and Ticketing Policies – Guidelines for Travel Agents and Travel Consultants, effective December 2015 is replaced by this Lufthansa Group policy.
We count on the cooperation of our business partners in adhering to these policies, which serve for mutual benefit of our customers.
The Lufthansa Group airlines Booking Policy enables Lufthansa Group airlines to manage the flight inventories in an optimal manner. It enables Lufthansa Group airlines to offer more seat availability to our travel partners and aims to ease the check-in process for our customers if transactions generated are processed correctly.
The Lufthansa Group airlines Booking Policy has taken into consideration and complies with IATA resolutions; the obligations of the Travel Agency are described in IATA Resolutions 824 and 830a. As mentioned in paragraph 3.2 of IATA Resolution 824, Lufthansa Group airlines can provide Travel Agencies with this Booking Policy, and Travel Agencies are obliged to comply with it. These IATA resolutions are provided at the end of this document.
The Lufthansa Group airlines Ticketing Policy has taken into consideration and complies with IATA resolutions; the obligations of the Travel Agency are described in IATA Resolutions 824, 830a, 850m, 852, 890, 838 and 049x. These IATA resolutions are provided at the end of this document.
Lufthansa Group - Booking & Ticketing policy for Business Partners
Agency Debit Memo /ADM Policy. In accordance with IATA Resolution 850m (Passenger Agency Conference Resolution Manual), Airlines hereby defines and updates the airlines reservations and fare audit process related to the revenue recovery policy and the issuance of Agency Debit Memos - Lufthansa Group - ADM Penalties and Fees
Lufthansa Rules for handling of long term schedule changes and short term Lufthansa cancellations (rebookings/ reissues / refunds) in travel agency sales
SWISS Policy Handling of Long-term Schedule Changes For Travel Agents / Re-booking, Re-issue & Refund Procedures
AUSTRIAN Rules for handling of long term schedule changes and short term Austrian Airlines cancellations (re-bookings/ reissues / refunds) in travel agency sales