For travel agencies: +7 495 980-7323
For corporate clients: +7 495 721-1122
E-mail: international@avia-centr.ru
07 Декабрь 2018
Agency Debit Memo /ADM Policy. In accordance with IATA Resolution 850m (Passenger Agency Conference Resolution Manual), Airlines hereby defines and updates the airlines reservations and fare audit process related to the revenue recovery policy and the issuance of Agency Debit Memos / ADM ...
SEE attached files
The objective of this Reservations, Ticketing and Integrity Policy is to advise Travel Agents (IATA and Non-IATA Agents) on how to avoid the risk of billed for misuse of SAS inventory, fares, products or other policies. It is our experience that many issues, defined as misuse, stem from lack of knowledge, or maybe rather from the overflow of information in the global world of reservations. It is the SAS aim to reduce the amount of Agency Debit Memos (ADM’s) by creating dialogue and information about how to navigate, when entering SAS inventory or issuing tickets on SAS documents. As part of this effort, SAS has established a policy, describing in detail known issues considered misuse or abusive behavior. SAS will follow up on any of the mentioned issues, and maintain the right to collect reimbursement for any cost that could have been avoided if the Travel Agent responsible for the Reservation or Ticket had followed this policy.
SK - Reservation, Ticketing and Integrity Policy for SAS